What is a Source of Funds request?
From time to time we may need further information to verify your age, identity, or the funds you use to play on our websites.
We've put together the following information to help explain why we do this.
Why do we ask for further information?
We're committed to providing you with a fair, open and credible experience. That means we take steps to ensure we have no links to crime and that our services don't lead to any harm.
One of the ways we do this is by collecting information from our customers, including age, identity and source of funds. So, just like banks and other organisations that handle money, we may at times need to ask you to confirm a few details. This could be confirming that you are who you say you are, or showing that you have sufficient funds to support your gambling. Occasionally we'll require this information before we can accept a bet or pay out your winnings.
Do all retail and online operators ask for this type of information?
Yes. Like many other retail and online operators, we work closely with our regulators to protect our customers. And it's under their instruction that we ask for this type of information.
We understand that you may find these requests unusual and intrusive, but we do our best to process your documents as quickly as possible to avoid any inconvenience.
How will my information be used?
What do I need to provide if I’m asked to verify my identity?
We’ll let you know what you need to provide. But it'll normally be a copy of photo ID and/or confirmation of your home address.
What do I need to provide if I’m asked to verify the funds I use to bet with?
If we ask you to verify the funds you use to bet with, we're looking for confirmation that you have sufficient funds to support your gambling activity. So this could be, for example, evidence that your money has come from your employment, or from a payment made to you.
How do I send my documentation?
If we need to verify your identity or source of funds, we'll ask you to email the relevant documents to us. But we'll be in touch to make sure you know exactly what to send and where to send it.
What will happen if I do not provide the requested information?
If we ask you for any information, we'll let you know when we need it by. This could be a certain date, or it might be that we ask you to send it over before your next deposit, or before we pay out any winnings.
Unfortunately, if you don't provide this information within the requested time-frame, you won't be able to keep gambling with us. But we may be able to reconsider if you send it at a later date.
How can I find out more?
If you have any more questions, you can contact our Customer Support team.